Privacy Policy

At ZEN VENTURES Ltd., your privacy matters. This Privacy Policy explains how we collect, use, and store your personal data in line with the General Data Protection Regulation (EU 2016/679 – GDPR) and applicable Bulgarian law.

1. Data Controller

Company: ZEN VENTURES Ltd.
Address: 37 Veliko Tarnovo St., Floor 1, Apt. 8, 1504 Sofia, Bulgaria
Email: hello@dogeboutique.com

2. What Data We Collect

  • Identification: Name, address, phone number, email
  • Order Details: Product preferences, purchase history
  • Technical Data: IP address, site usage logs
  • Support Communications: Messages and interactions with our support team

3. Why We Process Your Data

  • To fulfill orders and provide services
  • To manage shipping and invoicing
  • To offer customer support
  • To send promotional emails (with consent)
  • To enhance our website and user experience

4. Legal Grounds for Processing

  • Contractual necessity: For order processing and delivery
  • Consent: For marketing communications
  • Legitimate interests: For analytics and service improvement
  • Legal obligation: To comply with legal requirements

5. Data Storage & Security

Your data is securely stored on protected servers. We use strict technical and organizational safeguards to prevent unauthorized access, alteration, or loss.

6. Data Retention Period

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, unless legally required to retain it longer.

7. Third-Party Data Sharing

We do not share your data except in the following cases:

  • With payment providers to process transactions
  • With courier services for order delivery
  • When legally required to do so

8. Your GDPR Rights

You have the right to:

  • Access: Know what data we hold about you
  • Correction: Fix any inaccurate information
  • Deletion: Request data deletion under specific conditions
  • Restriction: Limit data processing temporarily
  • Portability: Request a copy of your data in a standard format
  • Objection: Object to data use for specific purposes

To exercise any of these rights, please email us at hello@dogeboutique.com.

9. Policy Updates

We may update this Privacy Policy at any time. The latest version will always be available on our website.

Last updated: March 5, 2025